Privacy Policy 888new — Our Commitment to Protecting Your Data

888new only collects personal information necessary to provide a safe, fair, and responsible service to all members. We do not collect excessive or irrelevant information beyond what is required to operate the platform.

All information you provide during registration, the KYC process, or when using our customer support services will be recorded and stored securely. We do not directly store credit/debit card details — all payment transactions are processed through registered payment gateways that comply with established security standards.

888new collects data through several different channels. Each data collection method is transparent and aimed at ensuring a better experience and stronger security for all members.

• Account registration: Information you provide when creating a new account on the platform 888new, including name, email, and phone number.
• KYC process: Identity documents you upload for identity verification purposes before your first Withdrawal is processed.
• Financial transactions: Information collected automatically when you make a deposit or withdrawal via supported payment methods.
• Platform use: Data is collected automatically via cookies, server logs, and similar tracking technologies as you browse and play on the platform.
• Support communications: All communications via live chat, email, or WhatsApp with our support team are recorded for quality assurance purposes.
• Mobile devices: When using the mobile app 888new, device information such as phone model, operating system version, and unique device identifiers may be collected.

Every piece of data we collect is used for a specific, legitimate, and transparent purpose. 888new will not use your data for any purpose other than those stated below without obtaining your prior consent.

• Account management: Creating, verifying, and managing your member account, including the login process, password reset, and two-factor authentication.
• Payment processing: Securely and accurately verifying and processing all deposit and withdrawal transactions.
• Legal compliance: Meeting KYC, Anti-Money Laundering (AML), and other compliance obligations required under Malaysian law.
• Security & fraud prevention: Detecting, investigating, and preventing fraudulent activity, multi-account use, and bonus abuse.
• Service improvements: Analysing usage patterns to improve platform experience, load speed, and game quality.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need assistance and offering appropriate responsible gaming tools.
• Marketing communications: Sending promotional information, bonuses, and special offers — only if you have given consent to receive such communications.

888new does not sell, rent, or disclose your personal data to third parties for commercial purposes without your consent. However, there are limited situations where data sharing is necessary and legally permitted.

• Payment service providers: A registered payment gateway that meets PCI-DSS standards to securely process your financial transactions.
• Game software providers: Game development companies partnering with 888new may receive non-personally identifiable game session data for technical purposes.
• Regulatory authority: When required by Malaysian law or a valid court order, we will disclose the necessary information to law enforcement agencies or regulatory bodies.
• Analytics providers: Aggregated and anonymised data that cannot identify you individually may be shared with analytics providers for platform improvement purposes.

The security of your personal data is our top priority 888new. We continuously invest in the latest security infrastructure to ensure your information is always protected from unauthorised access, data breaches, or misuse.

• 256-bit SSL encryption: All data transmitted between your device and the server 888new is encrypted using the latest TLS 1.3 protocol — no data is transmitted in plain text.
• Layered access control: Only authorised staff with legitimate business needs may access member personal data, and every access is logged for audit purposes.
• 24/7 Monitoring: Our security system continuously monitors platform activity to detect any suspicious or unauthorized access attempts.
• Periodic penetration testing: Independent security audits and penetration testing are conducted periodically by certified third-party security experts.
• Secure data backup: Data is automatically backed up to secure, redundant server locations to ensure continuous service availability.

While we take all reasonable precautions, no system can guarantee absolute security. In the event of any data breach affecting your information, 888new is committed to notifying you within the timeframe required by applicable law.

888new only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations in Malaysia.

• Active account data: Retained for the duration your account remains active and used to provide you with continuous service.
• Data after account closure: Identity and financial information is retained for minimum 7 years after account closure in accordance with Malaysia's AML and PDPA legal requirements.
• Communication logs: Customer support chat records are retained for 2 years for quality assurance and dispute resolution purposes.
• Technical data & logs: Access logs and technical data are retained for 90 days for security and monitoring purposes.

Once the designated retention period has expired, your data will be securely deleted or anonymized so that it can no longer be linked to you personally.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights which 888new fully respect and support:

888new uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Necessary Cookies (Required): Required for core platform operations such as login sessions, security, and basic preference settings. These cookies cannot be disabled.
• Analytics Cookies: Helping us understand how visitors use the platform so we can improve overall performance and user experience.
• Functional Cookies: Remembering your preferences such as language, region, and display settings to personalise your experience.
• Marketing Cookies: Used to display more relevant ads and promotions to you. You may decline these cookies without affecting core platform functionality.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect some platform functionality 888new.

Platform 888new is restricted to individuals aged 18 years and above only. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

Should we discover that personal data of an underage individual has been collected without our knowledge — for example, through age misrepresentation during registration — we will take immediate action to delete that data and close the account in question.

888new reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any amendments will take effect immediately upon publication on this page.

• The "Updated" date at the top of this page will always reflect the date of the most recent amendments made.
• For significant amendments, 888new will notify members via in-platform notifications or their registered email.
• Continued Platform Use 888new after any amendment is published will be deemed acceptance of the revised privacy terms.
• We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding how 888new handling your personal data, we encourage you to contact us directly. Our team is always ready to assist in Bahasa Malaysia.

• Live Chat: The fastest way — available 24/7 directly within the platform after login.
• Privacy Email: [email protected] — for official requests relating to your personal data rights.
• General Support Email: [email protected] — for general enquiries regarding your account and services.

All privacy-related requests will be acknowledged within 3 working days and resolved within 14 working days. If your issue requires more time to resolve, we will keep you informed of the current resolution status.