Terms and Conditions 888new — The Complete Platform User Guide

Platform 888new is restricted to individuals who meet the following eligibility requirements. By registering an account, you confirm that you meet all criteria stated below without exception.

• You must be 18 years and above at the time of registration. Registration by underage individuals is strictly prohibited, and any account found to be in violation of this requirement will be terminated immediately.
• You must be located in a geographical area where the use of online entertainment platforms 888new is permitted under local laws.
• You are not currently on any self-exclusion list, whether at 888new or on other related platforms.
• You do not represent any corporate entity, agency, or organization in matters related to gaming without written consent from 888new.
• You register and play solely for personal entertainment purposes, not as a primary source of income through the platform.

888new reserves the right to request supporting document verification at any time to ensure eligibility requirements are met. Failure to provide the requested documents within the stipulated timeframe may result in temporary account suspension.

Each player is only allowed to own one (1) active account on the platform 888new. Ownership of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, or banking information — is a serious violation of these terms.

During registration, you are required to provide truthful, accurate, and up-to-date information, including your full name, date of birth, mobile number, and a valid email address. False or inaccurate information may result in your account being terminated and all balances forfeited.

• The registered name must match the name on a valid identification document (MyKad or passport).
• A KYC (Know Your Customer) process will be carried out to verify your identity before your first withdrawal is processed.
• Your registered mobile number will be used for two-factor authentication (2FA) for account security purposes.
• You are responsible for ensuring your account information is always up to date. Any changes to your information must be reported to the support team 888new within a reasonable timeframe.

888new supports a variety of local Malaysian payment methods, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and online bank transfers. All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees.

• The bank account registered for withdrawal must be under the same name as the account 888new yours. Withdrawals to third-party accounts are not permitted.
• All withdrawal requests are subject to security checks and bonus condition compliance before approval.
• 888new reserves the right to request additional supporting documents before processing withdrawals that exceed certain limits.
• Deposits made through unauthorized methods or using third-party accounts will be rejected and returned (minus processing fees where applicable).

888new offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, free spins, and seasonal promotions. All bonuses are subject to the specified wagering requirements and must be fulfilled before any withdrawal from the bonus balance is processed.

• Each promotion has its own wagering requirements clearly stated on the respective promotion page. Wagering requirements are typically between 10x to 35x depending on the bonus type.
• Bonuses may only be claimed once per member, household, IP address, device, or bank account unless otherwise stated in the relevant promotion's terms.
• Each bonus has a set validity period. Bonuses not used within that period will expire automatically with no compensation.
• 888new reserves the right to withdraw, modify, or cancel any bonus at any time if there is evidence of misuse or fraud.
• Bonuses cannot be transferred between accounts or directly converted to cash without fulfilling the wagering requirements.
• The use of automated software, bots, or any unauthorized method to meet wagering requirements is strictly prohibited and will result in bonus forfeiture and possible account closure.

All games available on the platform 888new uses a Random Number Generator (RNG) that has been independently verified by a recognised third-party audit body. This ensures that every game outcome is fair, random, and free from any manipulation.

• Game results displayed on your screen are final. Any claims related to game results must be submitted within 48 hours after the incident.
• If a technical disruption occurs during an active game session, the system will attempt to restore the session to the last state recorded by the server.
• For live casino games with real dealers, all sessions are recorded and video logs are retained. This allows a review to be conducted if there is any dispute regarding game outcomes.
• The minimum and maximum bet for each game is as specified in the respective game settings and may change from time to time.
• Winnings from games will be credited to your account automatically and instantly once the round ends.

The security of your account is a shared responsibility between 888new and you as a player. Our platform protects your data with 256-bit SSL encryption and a multi-layer authentication system. However, you also play an important role in ensuring your account is not misused.

• Never share your password, OTP code, or account information with anyone, including individuals claiming to be staff of 888new. Our team will never ask for your password.
• Use a strong, unique password that is not used for any other account. Passwords are recommended to be at least 8 characters long, containing uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account settings for an extra layer of security.
• If you suspect your account has been accessed without authorization, change your password immediately and contact the support team 888new.
• 888new is not liable for any losses arising from a player's negligence in safeguarding their login credentials.

To ensure a safe, fair, and enjoyable gaming environment for all members, 888new sets out a list of behaviours that are strictly prohibited on this platform. Violation of any of these prohibitions may result in immediate disciplinary action.

• Identity fraud: Registering an account using false information or impersonating another person.
• Use of illegal software: Using bots, scrapers, auto-clickers, or any automated software to play or claim bonuses.
• Bonus abuse: Opening multiple accounts solely to claim welcome bonuses or repeat promotions.
• Money laundering: Using the platform 888new as a channel for money laundering or illicit financing.
• Technical disruption: Attempting to hack, breach, or disrupt the systems, servers, or infrastructure 888new.
• Collusion: Colluding with other players in Live Casino games or betting to manipulate outcomes or gain an unfair advantage.

888new reserves the right to suspend or close any member's account at any time and without prior notice if there is reasonable cause to do so. This includes but is not limited to the following situations:

• Violation of any section of these Terms and Conditions.
• Confirmation that the player is under 18 years of age.
• Voluntary self-exclusion request for responsible gaming reasons.
• Activity suspected of involving fraud, money laundering, or other illegal activities.
• Failure to complete the KYC process within the specified timeframe.

If your account is closed due to a terms violation, 888new reserves the right to confiscate any balance in that account. Conversely, if the closure is at your own request and does not involve a breach of terms, the net balance (after deducting any bonus that has not met the wagering requirement) will be returned to you.

888new takes the protection of all members' personal data seriously in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). All data you share with us is collected, stored, and processed in accordance with our Privacy Policy, available on the Privacy Policy.

• Your personal data will not be sold, rented, or shared with third parties without your consent, except as required by law or for legitimate compliance purposes.
• All data is stored on servers protected by high-level encryption and strict access controls.
• You have the right to request access, correction, or deletion of your personal data by contacting the 888new.

To the extent permitted by applicable law, 888new is not liable for any indirect, incidental, special, or consequential losses arising from the use of or inability to use the platform, including financial losses resulting from game outcomes.

• 888new does not guarantee that the platform will be free from technical disruptions, errors, or service interruptions at all times.
• In the event of a technical disruption affecting an ongoing game, 888new will make every effort to resolve any disputes fairly based on server records.
• Players are fully responsible for their own gaming decisions. Use of the platform is at the player's own risk.

888new reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon being posted on this page.

• It is your responsibility to review this page periodically to ensure you are always aware of the latest terms in effect.
• Continued use of the platform 888new after any changes are published is considered acceptance of the amended terms.
• For significant changes, 888new will endeavour to notify members via in-platform notifications or their registered email.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the 888new ready to assist you at any time.

• Live Chat: Available 24/7 directly on the platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for enquiries requiring detailed written responses.
• WhatsApp: The support WhatsApp number can be found in the "Contact Us" section on the platform after logging in.